Realty Point Limited

Admin/ Customer Service Executive

Customer Service & Support

Nigeria - Lagos | Full Time | NGN Less Than 75,000


Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Qualifications

  • ND in any relevant field of study

Skills and Competencies 

  • Outstanding organizational skills
  • Empathy and a Friendly attitude
  • Strong attention to detail
  • Exceptional interpersonal skills
  • Excellent written and verbal communication skills.


Create Your Profressional CV Now