Phlenu

Client Engagement Expert

Customer Service & Support

Nigeria - Lagos | Full Time | NGN Confidential


Job Description/Requirements

Responsibilities:

  • Sign up unicorn (recognizable) businesses to our merchant platform app “Phlenu Business”.
  • Help in the onboarding process, communicate & resolve issues/tickets of customers.
  • Oversee and develop strategic marketing campaigns.
  • Oversee some business deliverables (Engage influencers, transaction resolution, etc.)
  • Professional, agile, and able to articulate information.
  • Plan new concepts to aid marketing & sales
  • Reducing churn rate by constantly communicating to customers.
  • Conducting and analyzing data to define and understand audience and customer behavior.
  • Devising and presenting ideas and strategies to manage to fuel growth.
  • Must be ready to work outside regular office hours and be on hand for Saturday/Sunday weekly call meetings.
  • Be ready to assist and work in different roles when the need arises.
  • Have senior-level experience selling technology-based software and explaining the value to customers.
  • Develop a working relationship with prospective unicorn businesses.
  • Engage merchants/customers Face-to-face on the ground.
  • Ability to sell the “Phlenu Products” app benefits even the toughest of the client(s).
  • Proficient with technology - Google docs, sheets, slides, Jira, mobile apps, or Microsoft Office tools (Word and Excel, PowerPoint).
  • Track marketing strategy results closely and creates detailed reports with observation and other feedback.
  • Create and execute lead generation programs.
  • Ensure creative marketing materials undergo regular review and adhere to brand guidelines.
  • Adjust marketing deliverables as needed in response to the market.
  • Assist where required in internal deliverables
  • Must have a reliable mode of transportation to travel in and out of client engagement site(s) preferred but not required.
  • Incorporating feedback from customers and relating them to management.

Requirements:

  • HND or Bachelor’s degree in Business, Marketing, or other related fields.
  • At least 3 - 5 years experience in a similar position.
  • Excellent written and verbal communication skills.
  • Demonstrable analytical thinking & business insight.
  • Outstanding poise in a fast-paced business environment.


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