CAKES AND CREAM

Customer Care Representative

Customer Service & Support

Nigeria - Abuja | Full Time | NGN 75,000 - 150,000


Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Requirements:

  • BSc/ equivalent in any field
  • Must have completed NYSC
  • Male /female
  • Experience in customer service

Our ideal candidate must possess:

  • Ability to multi-task and stay organized.
  • A critical thinker and problem solver
  • A good team player.
  • Computer literate.
  • High attention to details
  • A friendly and professional demeanour
  • High level of creativity
  • An effective communicator and must possess
  • Good interpersonal relationship skills.

Note: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)

Salary: NGNGN70,000- NGN80,000


Create Your Profressional CV Now