Vangold Services

Customer Service Agent

Customer Service & Support

Nigeria - Rest Of Nigeria (Nationwide) | Full Time | NGN Confidential


Job Description/Requirements

Job Description:

 

  • Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call centre to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.


Skills and Requirements:

  • At least OND/HND Degree.
  • Outstanding Igbo language (Fluently spoken and written).
  • Outstanding English level (Fluently speaking and written).
  • Good Customer Management skills
  • Understands how to work with MS Office, like Excel, Word, etc.
  • Effective communications skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • The ability to multi-task and adapt to change is critical.
  • Familiar with Crypto (added advantage)
  • At least 1year of Call centre experience or as a customer service.
  • Should have little knowledge of either programming, crypto, finance, marketing, product sales

Salary Expectation: 50,000



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