Jobberman (Third Party Recruitment)

Customer Service Executive

Customer Service & Support

Nigeria - Lagos | Full Time | NGN Confidential


Job Description/Requirements

Core Responsibilities: 

  • Receive customers and address all issues concerning their faulty products. 
  • Prepare a Job Card for all jobs with proper classification i.e. warranty or non-warranty.
  • Forward all Job Card and faulty products to the Service centre supervisor.
  • Preparation of defective parts failure report (Panel, PCB & Compressor )
  • Preparation of daily work report.
  • Daily follow up on the engineers to confirm the status of jobs.
  • Responsible for Happy calls to customers and dealers.
  • Responsible for Spare part request in line with job card details.
  • Responsible for Job completion feedback to the customer ·


Requirements:

  • Bachelor’s degree or equivalent · 
  • Minimum of 6 years experience in a similar role.
  • Proficiency in the use of Microsoft office applications – MS Excel, Word and PowerPoint 
  • Proficiency in MS-Suite (especially Excel & Power-point). 
  • Very articulate and good in written & oral communication skills
  • Preferably 35-45 years of age · 


Salary: 200k-300k


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