Forthworth Farms

Customer Service Executive

Customer Service & Support

Nigeria - Lagos | Full Time | NGN 75,000 - 150,000


Job Description/Requirements

  • Answer phone calls and respond to messages in a more professional manner and provide information about products and services as required by the callers
  • Responsible for attending to Orders, Enquiries, and Questions
  • Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments.
  • Process orders and appropriately get back to Customers where necessary.
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Manage a team of sales representatives in dealing with complaints and inquiries.
  • Establish and monitor the standards for customer service in the company.
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select and train a new team member
  • Network/communicate with various units from which produce/products is transferred so as to ensure a smooth
  • Ensure maximized productivity and minimized costs to sell.
  • Encourage and motivate team members for the continuance of quality service delivery
  • Assess & communicate Customer behavior to aid rendering of customized service to different Customer groups/types.
  • Assess and communicate Product/produce performance to help management make related decisions
  • Assess and communicate customer needs in a bid to serve them better
  • Apply critical thinking to improve service, Situations while offering suggestions to be implemented.
  • Having a problem-solving mindset.
  • Increase sales and Customer Retention.

 


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