Mobile Sport Limited (MSport)

Customer Service Representative

Customer Service & Support

Nigeria - Lagos | Full Time | NGN Confidential

Job Description/Requirements

  • At least an academic qualification of HND/Bachelor’s Degree.
  • Outstanding knowledge of the Hausa or Igbo language (Fluently spoken and written).
  • Fluency in spoken and written English language
  • Good Customer Management skills
  • Understands how to work with MS Office, like Excel, Word, etc.
  • Effective communications skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • Ability to multi-task and adapt to change is critical.
  • Familiar with Sports betting (added advantage)
  • At least 2 years of call center experience.

Job Description:

  • Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

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