Lyver-or Logistics Ltd

Customer Service Representative

Customer Service & Support

Nigeria - Abuja | Full Time | NGN 75,000 - 150,000


Job Description/Requirements

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

Requirements:

  • The job holder will be required to answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
  • Good knowledge of Microsoft Office (Word, Excel, PowerPoint).


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