Bytefin Nigeria Limited
Loan Recovery Officer
Customer Service & Support
Nigeria - Lagos | Part Time | NGN Less Than 75,000 | Plus Commission
- Contacting & Interacting with Debtors via telephone:
- Collecting payment on debts
- Understanding reasons for late payment.
- Ensuring the resolution of delinquent accounts
- Tracking outstanding debts
- Plan course of action to recover owed money.
- Negotiating payoff deadlines and payment plans.
- Work closely with Team leads, Operations Manager, and Head of Operations to ensure synergy and all-time customer satisfaction while ensuring debts are being recovered and paid up.
- Adherence to call script and call center policies.
- Compile Reports
- Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
- Solid understanding of repayment schedules and bad debt management
- Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
- In negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
- Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
- To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans
- The candidate MUST reside in Lagos.
- Performance bonus based on KPI
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