Bytefin Nigeria Limited

Loan Recovery Officer

Customer Service & Support

Nigeria - Lagos | Part Time | NGN Less Than 75,000 | Plus Commission


Job Description/Requirements

  • Contacting & Interacting with Debtors via telephone:
  • Collecting payment on debts
  • Understanding reasons for late payment.
  • Ensuring the resolution of delinquent accounts
  • Tracking outstanding debts
  • Plan course of action to recover owed money.
  • Negotiating payoff deadlines and payment plans.
  • Work closely with Team leads, Operations Manager, and Head of Operations to ensure synergy and all-time customer satisfaction while ensuring debts are being recovered and paid up.
  • Adherence to call script and call center policies.
  • Compile Reports

Requirements:

  • Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
  • Solid understanding of repayment schedules and bad debt management
  • Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
  • In negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
  • Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
  • To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans
  • The candidate MUST reside in Lagos.
  • Performance bonus based on KPI


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