Jobberman (Third Party Recruitment)

Male Guest Relations Manager

Customer Service & Support

Nigeria - Lagos | Full Time | NGN Confidential


Job Description/Requirements

Responsibilities:

  • Providing exceptional service to guests
  • Implementing plans to improve customer satisfaction
  • Assisting with guests queries/disputes
  • Resolving complaints effectively
  • Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests
  • Acting as a communication hub between guests and spa management
  • Informing guests about updates of services
  • Providing reports to the senior manager on the activities

Requirements:

  • Experience as a Guest Relations or Hospitality Manager
  • Excellent customer service skills
  • Knowledge of the hospitality industry
  • Excellent computer literacy
  • Great leadership skills
  • Effective communication skills
  • BA/BSc in Hospitality٫ Business or a related field


Remuneration: NGN150,000


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