The Best Server Skills for Your Resume
Introduction
Crafting a resume that stands out can feel like an overwhelming task, especially in a competitive field like hospitality. Highlighting your server skills is a powerful way to grab an employer's attention. Servers are the backbone of the dining experience, blending technical know-how with a customer-centric approach. Here’s how to showcase your skills to make your resume shine.
Essential Server Skills Employers Look For
Customer Service Excellence
Exceptional customer service is the hallmark of any great server. Employers seek candidates who can keep diners happy while maintaining composure.
Active Listening
Listening carefully to customers ensures their needs are met promptly. From special dietary requests to resolving complaints, active listening is vital.
Problem-Solving Under Pressure
In a fast-paced environment, issues arise. Quick thinking to resolve a seating mishap or a late dish can turn a potential disaster into a positive experience.
Communication Skills
Being a server is as much about communication as it is about service.
Clear Verbal Communication
You need to articulate menu options, answer questions, and make recommendations effectively.
Non-Verbal Cues and Body Language
Smiling, maintaining eye contact, and approachable body language can create a welcoming atmosphere.
Multitasking Ability
Juggling multiple tasks is second nature for servers.
Managing Multiple Tables
Handling orders for several tables simultaneously while maintaining accuracy is a skill that impresses employers.
Prioritizing Tasks Efficiently
Knowing which table needs attention first is crucial for seamless service.
Technical Skills That Set Servers Apart
Point-of-Sale (POS) System Expertise
Familiarity with POS systems demonstrates your ability to manage orders and payments swiftly.
Menu Knowledge and Upselling Techniques
Employers value servers who know their menu inside-out and can suggest additional items to enhance customer satisfaction.
Handling Payments Accurately
Mistakes with payments can lead to customer dissatisfaction. Accuracy in handling cash and card transactions is non-negotiable.
Soft Skills for Success as a Server
Teamwork and Collaboration
Servers work as part of a team. Being a team player ensures smooth operations and better service for diners.
Adaptability in a Fast-Paced Environment
A bustling restaurant is no place for hesitation. Adapting to changing situations, like an unexpected rush, showcases your versatility.
Attention to Detail
From remembering complex orders to ensuring table settings are perfect, attention to detail is what separates good servers from great ones.
How to Highlight Server Skills on Your Resume
Using Action Verbs to Emphasize Achievements
Start bullet points with strong action verbs like "coordinated," "managed," or "optimized" to convey impact.
Quantifying Successes
Back up your claims with numbers. For instance, mention increasing table turnover by 20% or maintaining a 95% customer satisfaction rating.
Customizing Skills Based on Job Descriptions
Tailor your resume to match the specific requirements mentioned in the job listing.
Industry-Specific Skills for Specialized Server Roles
Fine Dining and Wine Service Knowledge
An understanding of pairing wines with dishes and the nuances of fine dining etiquette is essential for upscale establishments.
Bartending Skills for Dual Roles
Many restaurants look for servers who can also handle bartending responsibilities. Highlighting these skills can increase your versatility.
Catering and Banquet Service Expertise
Large-scale events require unique skills, such as coordinating with event planners and managing buffet lines.
Training and Certifications to Boost Your Resume
Food Safety Certifications (e.g., ServSafe)
Certifications demonstrate your commitment to food safety and hygiene.
Alcohol Service Training
In many regions, certifications like TIPS or RBS are required to serve alcohol responsibly.
Hospitality Management Courses
Taking additional courses shows initiative and can fast-track you into leadership roles.
Common Mistakes to Avoid When Showcasing Server Skills
Overloading with Generic Skills
Avoid listing vague skills like "hardworking." Be specific about your achievements.
Forgetting to Tailor for ATS Compatibility
Ensure your resume uses keywords relevant to the job description to pass Applicant Tracking Systems (ATS).
Failing to Mention Soft Skills
Soft skills like empathy and adaptability are as important as technical skills. Don’t overlook them.
Conclusion
A well-crafted resume that highlights your server skills can set you apart in a competitive job market. Focus on blending technical expertise with soft skills, quantify your achievements, and tailor your application to the job. With the right presentation, you’ll leave a lasting impression on potential employers.
FAQs
What are the most important server skills for beginners?
Focus on customer service, basic communication, and teamwork as foundational skills.How can I improve my multitasking skills as a server?
Practice prioritizing tasks and staying organized during high-pressure situations.Should I include certifications on my resume?
Absolutely! Certifications like ServSafe or TIPS add credibility to your skills.How do I showcase teamwork on my resume?
Use examples where you collaborated with coworkers to enhance the dining experience.Can non-industry experience help in emphasizing server skills?
Yes, roles in retail or customer service often involve similar skills like communication and problem-solving.