Account Growth Specialist

About Us:
Smart Sales is a leading interior decor supplies company committed to delivering exceptional customer experiences through innovative designs and tailored solutions. We strive to provide high-quality products and outstanding services that meet the evolving needs of our clients.

Job Description:
We are seeking an experienced Account Growth Specialist to join our team as an Account Manager. In this role, you will be responsible for enhancing client satisfaction and loyalty by providing exceptional service and tailored solutions.

Your Key Responsibilities:

• Client Relationship Management:

Foster strong relationships with key stakeholders, including interior designers, architects, project managers, and property managers, to gain a deep understanding of their needs.

Act as the primary point of contact for assigned accounts, ensuring high client satisfaction through prompt issue resolution and regular communication.

Provide proactive account management to anticipate client needs and exceed their expectations.

• Sales and Business Development:

Drive revenue growth from existing clients by identifying opportunities for upselling and cross-selling products.

Explore new business opportunities within the industry, contributing to client acquisition and expanding our market share.

Create and deliver persuasive presentations and proposals tailored to client needs.

Lead contract negotiations to ensure mutually beneficial agreements, balancing new business acquisition with profitability.

• Product and Service Knowledge:

Maintain a strong understanding of the latest interior design trends, products, and industry standards.

Serve as a subject matter expert, providing guidance to clients on product choices, specifications, and design solutions.

• Project Coordination:

Collaborate with clients to gather project requirements, ensuring clarity on timelines and deliverables.

Coordinate closely with internal teams to manage the delivery and installation of products, ensuring deadlines are met.

Monitor the progress of client projects and proactively address any issues to maintain client satisfaction.

Requirements:

• Strong client relationship management skills
• Proven sales and business development experience
• Contract negotiation expertise
• Excellent product knowledge and industry expertise
• Project coordination and multitasking abilities
• Proficiency in CRM software and Microsoft Office Suite

---