Cape Town, Western Cape, South Africa Sanlam Limited Full time
Job Description
The Resource Planner role in this esteemed organisation is to guarantee the efficient operation of the call centre by means of strategic planning and coordinating. To optimise our services we must rely on reliable tools like Workforce Management. Key Tasks
Coordinating workforce to best suit available workload and improving resource allocation
Consulting closely with various stakeholders including Contact Centre managers
Keeping abreast of latest trends and innovations in field of human resources and technology
Prerequisites
Familiarity with latest concepts in Workforce Management and technological innovation
Demonstrated ability to communicate ideas effectively to all levels within an organisation
